Yes! All applicable appliances (such as gas ranges and refrigerators) come with detailed installation guides included in the packaging. If you need additional support, our customer service team at Velori LLC is available Monday–Friday, 9:00 AM to 5:00 PM Pacific Time. You can reach us at support@velorihomes.com.

Velori Homes sources products from trusted global manufacturers. Every product in our catalog is carefully curated and quality-checked by our U.S.-based team to meet our standards for performance, design, and durability before it reaches your home.

All Velori Homes products are sold by Velori LLC, a U.S.-based company headquartered in Lake Stevens, WA, and are designed for use in U.S. households. Specific certifications vary by product, please refer to the individual product listing or contact us at hello@velorihomes.com for certification details on a specific item.

Yes, all Velori Homes products include a manufacturer warranty, though please note that coverage length varies depending on the product and its components. Here's a general overview of what to expect:

• Cookware (Culinary Series): 1–2 years depending on the component (surface vs. handle)
• Gas Ranges (Atelier Series): 7 years on the frame and grill
• Smart Refrigerators (Prism Series): 10 years on the compressor and sealed system, 3 years on electronics and touchscreen
• Wine Coolers (Cellar Series): 5 years on the cabinet and door, 3 years on the compressor and electronics

We recommend checking the specific product page or your order documentation for the exact warranty terms that apply to your purchase. For warranty claims or questions, contact us at support@velorihomes.com.

Yes! We provide free shipping on most orders within the continental U.S. Certain exclusions may apply depending on the brand or delivery location.

Of course! Our support team is available by phone, email, or live chat to answer any questions about specs, shipping, setup, or choosing the right fit for your kitchen. Feel free to reach out any time.

Each product listing includes detailed specs and dimensions. If you need help, our support team is happy to guide you through measurements and fit questions.

We accept major credit cards, debit cards, and other secure payment methods available through our checkout to ensure a safe and convenient purchasing experience.

Warranty coverage varies by product. Most items include a manufacturer-backed warranty covering materials and workmanship. Specific warranty details are listed on each product page.

Products are sourced to meet applicable U.S. standards where required. For specific certifications or compliance details, refer to the product specifications listed on each product page.

Installation requirements vary depending on the product. Some items are designed for simple setup, while others may require professional installation. Please review the installation section on the product page for details.

Manufacturing locations vary by product and supplier. We work with a range of manufacturers selected for quality and performance. Product-specific origin details may be provided where available.